Introduction
BushBet Pty Ltd ("BushBet", "we", "our", "us") is committed to
protecting the privacy and security of your personal information. This
Privacy Policy explains how we collect, use, disclose, store, and
protect your personal data when you use the BushBet platform at
bushbet.com, our mobile applications, and related services
(collectively, the "Services"). This policy complies with the Australian
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information that is necessary for us to provide our
Services to you. This includes information you provide directly and
information we collect automatically.
Identity and Contact Information: Full name, date of
birth, residential address, email address, phone number, and
government-issued identification documents used to verify your identity
in accordance with our Know Your Customer (KYC) obligations.
Account and Financial Information: Username, password,
payment method details (card numbers are tokenised and not stored in
full), transaction history, account balance, and wagering history.
Technical and Usage Data: IP address, device
identifiers, browser type and version, operating system, pages visited,
links clicked, session duration, and referral sources. This data is
collected automatically when you use our Services.
Responsible Gambling Data: Self-exclusion requests,
deposit limits, session time settings, and any voluntary assessments you
complete through our Responsible Gambling tools.
How We Use Your Information
We process your personal information to provide, maintain, and improve
our Services; verify your identity and eligibility to use the Services;
process transactions and manage your account; communicate with you about
your account, promotions, and updates; comply with legal and regulatory
obligations including anti-money laundering (AML) and counter-terrorism
financing (CTF) requirements; detect and prevent fraud and unauthorised
access; and conduct research and analytics to improve the platform.
Disclosure of Information
We may share your personal information with regulatory bodies and law
enforcement as required by law; payment processors and banking partners
who facilitate your transactions; identity verification providers;
responsible gambling support organisations where we are required to or
where you have consented; and our technology and service providers who
assist us in operating our platforms. We do not sell your personal
information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as your account remains
active and for a minimum of seven years after account closure, as
required by financial and gaming regulations. Specific retention
periods: identity documents (7 years), transaction records (7 years),
wagering history (5 years), marketing preferences (until withdrawal of
consent or account closure).
Children's Privacy
Our Services are strictly intended for individuals aged 18 years and
over. We do not knowingly collect personal information from persons
under 18. If we become aware that we have inadvertently collected
information from a minor, we will take immediate steps to delete that
information and close the associated account.
Your Rights
Under the Australian Privacy Act you have the right to access personal
information we hold about you, request correction of inaccurate
information, make a complaint about our handling of your information,
and opt out of direct marketing communications at any time.
Security
We implement industry-standard security measures including 256-bit
SSL/TLS encryption for data in transit, AES-256 encryption for data at
rest, multi-factor authentication for account access, and regular
penetration testing by independent security firms.
Cookies
We use cookies and similar technologies to enhance your experience.
Please see our
Cookies Policy
for full details.
Contact Our Privacy Officer
Email:
[email protected]
Post: Privacy Officer, BushBet Pty Ltd, PO Box
1001, Sydney NSW 2000
This policy was last updated December 2024 and is reviewed
annually.
